Shipping & Refund Policy

Shipping

All orders over $60 enjoy free shipping within Australia.

All orders are shipped via the Australia Post or Sendle delivery network. Tracking numbers will be supplied for each order via email. International orders can be shipped via Air Mail (no tracking) or Pack and Track International (door to door tracking) and are not subject to free shipping.

Please double check your shipping address after your order has been placed and  contact us immediately if there has been a mistake as we unfortunately cannot take responsibility if an incorrect shipping address is supplied. If an incorrect shipping address is supplied and the item is returned to sender we will refund your order less a $10 return to sender fee plus any shipping charges incurred for the original shipment.

Delivery is dependent on dispatch date and the estimated delivery time is generally 3-5 business days however the impact of Covid19 has caused slight delays to these delivery periods from time to time.

International:

All countries: 3-10 business days, longer for remote areas

In the event that one or more items are unavailable for dispatch, we will contact you with an estimated delivery time for your complete order. 

 

Cancellations

Provided your order has not already been shipped, we are happy cancel any order if requested. In the event of an order cancellation, we will retain a small charge reversal fee from the original purchase amount. Unfortunately once an order has been shipped we cannot cancel the order and you will need to follow the returns process detailed below.

 

Returns Policy

Any return request must be made within 7 days of purchase. Any shipping charges either paid by the customer or incurred by us are non-refundable.

Please refer to the following requirements to be eligible for a return:

  •  Unopened within its original packaging
  •  In as new condition, no damaged packaging or product
  •  Returned to us at your own expense

 

At Cococino, customer satisfaction is our number one priority. In the event that you believe the items to be damaged or faulty, please send an email to hello@cococino.com.au and one of our customer service team will be happy to assist you.