Refund policy

Cancellations

Provided your order has not already been shipped, we are happy cancel any order if requested. In the event of an order cancellation, we will retain a small charge reversal fee from the original purchase amount. Unfortunately once an order has been shipped we cannot cancel the order and you will need to follow the returns process detailed below.

 

Returns Policy

Any return request must be made within 7 days of purchase. Any shipping charges either paid by the customer or incurred by us are non-refundable.

Please refer to the following requirements to be eligible for a return:

•  Unopened within its original packaging
•  In as new condition, no damaged packaging or product
•  Returned to us at your own expense

 

At Cococino, customer satisfaction is our number one priority. In the event that you believe the items to be damaged or faulty, please send an email to hello@cococino.com.au and one of our customer service team will be happy to assist you.